Frequently Asked Questions

It’s quick and easy to use your Care Credit account to pay your balance. To make a secure payment online, follow these steps:

1. Visit The Eye Institute of West Florida’s Care Credit page by clicking this link: https://www.carecredit.com/Pay/525TMP/
2. Click the green “Pay Now” button on the main page or the “Pay” link in the top menu
3. Follow the prompts to authenticate your account
4. Confirm the details and submit the payment

If you are not an existing Care Credit account holder, visit their website and enroll by clicking this link to get started: https://www.carecredit.com/

To make a secure, online payment with your credit card follow these easy steps:

1. Visit the online payment portal by clicking this link: https://www.mypatientvisit.com/#/expresspay?practiceID=QGXBNT
2. Fill in your following information to authenticate your account:
   1. Practice ID: this should be prepopulate but if not, it is QGXBNT
   2. Your last Name
   3. Patient Account #: this is a unique, six-digit ID number that provided on your statement in the upper-right hand corner
   4. Payment Amount: your account balance is provided on your statement in the upper-right hand corner
3. After filling in the above options click the “Accept Terms of Use” box and the “E-Mail Receipt” box to have digital receipt emailed to you
4. Click the “Validate” button to complete the transaction

To better understand what each part of your bill means, we have created an example below for your convenience. Click on the image to open a larger version for better viewing.

Example Bill:

Glossary of Items:

1. The address to remit payment to via check or credit card information.
2. Credit card information details you can provide to pay your bill.
3. Your account balance or the amount of money you are responsible for.
4. The date of your service.
5. The doctor who performed your service.
6. The description of what service was performed.
7. The charge for the service you received.
8. The adjustments and/or credit made by your insurance or previous payments for that service.
9. The balance owed for that service.
10. Your payment responsibility for that service.
11. The amount of money insurance will pay for your service(s). This amount is pending claims.
12. The total charges rendered during the account statement period (monthly).
13. The last payment amount and date we received for you.
14. The primary and secondary (if applicable) insurances we are billing for the services rendered.

Below is a current full list of accepted insurances. Updated 1/1/2021.

Accepted Vision Plans for Routine Eye Care:

• VCP (Vision Care Plan through Humana; routine service only)
• VISION SERVICE PLAN (VSP) (vision plan)
• EYEMED (ECPA) (vision plan)
• NVA – National Vision Administrators

Accepted Medical Insurances:

• AETNA (Commercial and Medicare plans)
• ALLWELL MEDICARE ADVANTAGE HMO
• AMBETTER MARKETPLACE HMO
• BAY CARE PLUS MEDICARE ADVANTAGE HMO (No Routine Vision)
• BAY CARE (Exclusive Network through Cigna) (No Routine Vision)
• BLUE CROSS BLUE SHIELD / FLORIDA BLUE (Commercial and Medicare Plans) (We do not participate with BlueSelect or MyBlue)
• CIGNA (Commercial Plans)
• COVENTRY HEALTH CARE (Commercial Plans) (First Health Mail Handlers)
• GHI (PPO) / Emblem Health
• GOLDEN RULE
• GREAT WEST HEALTH CARE
• HUMANA (Commercial plans)
• HUMANA MILITARY (Champus, TriCare)
• MEDICAID (No Simply or Clear Health Alliance)
• MEDICARE & RR MEDICARE
• MOLINA HEALTHCARE MEDICARE
• MULTI-PLAN (Network) (Beech Street/PHCS)
• OXFORD HEALTH PLAN
• STAYWELL/WELLCARE MEDICAID
• SUNSHINE HEALTH MEDICAID HMO
• UNITED HEALTH CARE (Commercial and Medicare plans)